Question 1

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.

Question 2

How long will it take to receive my order?

Accepted Answer

Orders are processed within 1-3 business days. Delivery times vary based on your location and chosen shipping method. Standard domestic shipping typically takes 3-7 business days, while international shipping may take 7-21 business days.

Question 3

How do I track my order?

Accepted Answer

Once your order ships, you will receive an email with a tracking number and a link to track your package. You can monitor your order’s progress and estimated delivery date.

Question 4

Do you ship internationally?

Accepted Answer

Yes, we ship worldwide! Please note that international shipping costs and times vary, and customs duties or taxes may apply based on your country’s regulations.

Question 5

Can I change or cancel my order after placing it?

Accepted Answer

Orders can be modified or cancelled within 24 hours of purchase. Please contact us as soon as possible if you need to make changes. After 24 hours, changes cannot be guaranteed as the order may have already been processed.

Question 6

What is your return and refund policy?

Accepted Answer

We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition. Refunds will be issued to the original payment method. For more details, please see our Return and Refund Policy.

Question 7

How do I make a return or exchange?

Accepted Answer

To start a return or exchange, please contact us at info@rebeloclothing.com with your order number and reason for return. We will guide you through the process. Exchanges are subject to stock availability.

Question 8

What should I do if I received a damaged or incorrect item?

Accepted Answer

We’re sorry for the inconvenience! Please contact our customer service team within 7 days of receiving your order with photos of the damage or incorrect item, and we’ll arrange a replacement or refund.

Question 9

How do I care for my Rebelo products?

Accepted Answer

Each product comes with specific care instructions to help you maintain its quality. Generally, we recommend machine washing in cold water, tumble drying on low, and avoiding bleach. Check the product label for detailed care guidelines.

Question 10

Are your jewellery pieces tarnish-resistant?

Accepted Answer

Yes, our jewellery, including necklaces, is made with anti-tarnish materials to ensure a long-lasting, beautiful finish. Proper care, such as avoiding prolonged exposure to moisture, will help maintain its shine.

Question 11

Do you offer gift cards?

Accepted Answer

Yes, we offer digital gift cards that can be used for any purchase on our website. They make the perfect gift for those who love to express their unique style.

Question 12

How can I contact customer service?

Accepted Answer

You can reach us via email at info@rebeloclothing.com. Our customer service team is available during business hours to assist with any questions or concerns.

Welcome to Rebelo's FAQ section. Here, you'll find answers to the most common questions about our clothing brand. If you don't see the information you're looking for, feel free to reach out to our customer support team.