Store Policy
Customer Care
Rebelo Store Policy
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Welcome to Rebelo! We strive to offer you an exceptional shopping experience with our high-quality products and customer service. Please review our store policies to understand our terms and guidelines
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1. General Policy:
- By accessing our website and purchasing from Rebelo, you agree to comply with and be bound by our store policies, terms, and conditions.
- Prices, promotions, and availability of items are subject to change without notice. We reserve the right to make adjustments to ensure accuracy and quality service.
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2. Payment Methods:
- We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment methods as listed at checkout.
- All payments are processed securely, and your payment information is never stored on our servers.
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3. Shipping Policy:
- Orders are processed within 1-3 business days. Shipping times and costs vary based on location and selected shipping method. Please refer to our Shipping Policy for full details.
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4. Returns and Refunds:
- We accept returns within 30 days of purchase for items that are unworn, unwashed, and in their original condition. Refunds will be issued to the original payment method once the returned items are received and inspected. For full details, please refer to our Return and Refund Policy.
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5. Exchanges:
- Exchanges are accepted within 7 days of purchase, subject to stock availability. If the item is unavailable, a refund will be provided.
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6. Order Cancellations and Changes:
- Orders can be cancelled or modified within 24 hours of purchase. Please contact us immediately if you need to make changes to your order. After 24 hours, changes cannot be guaranteed as the order may have already been processed.
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7. Privacy Policy:
- Your privacy is important to us. We are committed to protecting your personal information and ensuring it is handled securely. For more information, please refer to our Privacy Policy.
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8. Customer Service:
- Our customer service team is here to assist you with any questions or concerns. Please contact us at info@rebeloclothing.com during our business hours.
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9. Product Care:
- We recommend following the care instructions provided with each product to maintain the quality and longevity of your items. Rebelo is not responsible for damage caused by improper care.
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10. Liability Disclaimer:
- Rebelo is not liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Use our items at your discretion and in accordance with their intended purpose.
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11. Changes to Policies:
- Rebelo reserves the right to update or modify our policies at any time without prior notice. We encourage customers to review our policies regularly to stay informed.
Thank you for shopping with Rebelo! If you have any questions about our policies, please contact us at info@rebeloclothing.com. We appreciate your business and look forward to serving you.
Privacy & Safety
At Rebelo, we take your privacy and safety seriously. We are committed to protecting your personal information and ensuring a secure shopping experience. Here's how we prioritize privacy and safety:
1. Secure Transactions: Our website utilizes industry-standard encryption technology to safeguard your sensitive information during transactions. You can shop with confidence, knowing that your payment details are protected.
2. Data Protection: We adhere to strict privacy practices to protect your personal data. We only collect information that is necessary to process your orders and provide you with the best possible shopping experience. Your data is stored securely and never shared with third parties without your consent.
3. Transparent Policies: Our privacy policy outlines how we collect, use, and protect your information. We are transparent about our data practices and strive to provide clear and concise information to our customers.
4. Opt-In Communication: We respect your communication preferences. We only send marketing communications if you have opted in to receive them, and you can easily unsubscribe at any time.
5. Secure Account Access: If you choose to create an account with us, your account information is protected by a password of your choosing. We recommend choosing a strong, unique password and keeping it confidential to ensure the security of your account.
6. Continuous Monitoring and Improvement: We regularly review and update our security measures to stay ahead of emerging threats and vulnerabilities. Our team is dedicated to maintaining a safe and secure online environment for our customers.
Your privacy and safety are paramount to us at Rebelo. If you have any questions or concerns about our privacy and security practices, please don't hesitate to contact our customer care team. Thank you for trusting us with your information and for choosing Rebelo for your fashion needs.