Shipping Policy

At Rebelo, we aim to provide you with a seamless shopping experience from start to finish. Below is an overview of our shipping policy, including processing times, shipping options, and important information to ensure your order arrives as expected.

Shipping Destinations:

We ship worldwide! Whether you’re shopping from near or far, we’ve got you covered. Please note that shipping times and costs may vary depending on your location.

Processing Time:

Orders are processed within 1-3 business days (excluding weekends and holidays) after you receive your order confirmation email. You will receive another notification once your order has shipped.

Shipping Options & Delivery Times:

Standard Shipping:
- Domestic (Within UK): 3-7 business days
- International: 7-21 business days, depending on the destination
Express Shipping:
- Domestic (Within UK): 1-3 business days
- International: 5-10 business days
Free Shipping: Free standard shipping on orders over £100. This offer applies to eligible orders within the domestic region only.

Delivery times are estimates and do not account for delays caused by carriers, customs, or other unforeseen factors.

Shipping Costs:

Shipping costs are calculated at checkout based on the selected shipping method and your location. International customers are responsible for any customs duties, taxes, or fees applicable in their country.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email. You can use this number to monitor your shipment's progress and estimated delivery date.

Lost or Stolen Packages:

Rebelo is not responsible for lost or stolen packages. If your package is marked as delivered but you cannot locate it, please contact the carrier directly. We recommend checking with neighbours or your building’s management if applicable.

Incorrect Shipping Information:

Please ensure your shipping address is correct at checkout. Rebelo is not responsible for orders shipped to incorrect addresses provided by the customer. If you realize you’ve made an error, please contact us immediately at info@rebeloclothing.com—we’ll do our best to assist you before the package ships.

Customs, Duties, and Taxes:

International orders may be subject to customs duties, import taxes, and other fees levied by your country’s customs authorities. These charges are the responsibility of the recipient and are not included in the product or shipping prices.

Shipping Delays:

While we strive to meet our delivery estimates, delays may occasionally occur due to factors beyond our control, such as customs processing, severe weather, or high shipping volumes during holidays. We appreciate your patience in these circumstances.

If you have any questions about shipping, need to make changes to your order, or require further assistance, please reach out to our customer service team at info@rebeloclothing.com.

Thank you for choosing Rebelo! We appreciate your support and look forward to delivering your order soon.